Placing an Order
Order Change Fees
Changes and cancellations may be possible after an order is placed, but applicable fees depend on how far the order has progressed through fulfillment.
Order Modifications
When You Can Make Changes to Your Order
Typically, you have a short amount of time from when your order was placed to modify or make any changes you deem necessary without incurring any fees. You are free to make modifications as long as the order is still in a pending status and has not yet entered our production or outbound stages.
If your order has already been queued for production or shipment stage, your order is now beyond the point where it can be amended without fees. We strictly adhere to the following policy.
Pending
Production
Shipment
Change Policy
Fees for Changing an Existing Order
The applicable service fee is based on the stage your order has reached when the change is requested.
Order in Pending Stage
No Service FeeIf you modify your order before it has been queued for production or shipment, there will be no service fee charged.
Order in Production Stage
$45 Per ChangeThere will be a $45 non-refundable fee for every change notification you make, whether requesting modification to the address, phone number, product(s), and quantity of the order or other.
Once your change has been completed successfully, the non-refundable fee will be added to the order. You will not be charged if the change cannot be completed.
If at a later time you decide to make another change after the previous one, there will be an additional $45 non-refundable fee.
Order in Shipment Stage
$75 Per ChangeThe process of modifying an order already placed in outbound status involves the time of several departments.
There will be a $75 non-refundable fee for every change notification you make, whether requesting modification to the address, phone number, product(s), and quantity of the order or other.
Once your change has been completed successfully, the non-refundable fee will be added to the order. You will not be charged if the change cannot be completed.
If circumstances change and you must request an amendment to your order, be sure to make all changes at one time to avoid multiple fees.
Cancellation Policy
Order Cancellation Fees
All orders are departmentally managed and processed for shipment as soon as they are placed. During the order fulfillment process we invest valuable manpower and time which cannot be reversed. Therefore, while we understand that orders occasionally need to be cancelled, we are unable to do it free of charge after a certain point.
Before Production or Shipment
$0 Service FeeIf you cancel your order before it has been queued for production or shipment, there will be no service fee charged.
After Production Begins
$75 Non-Refundable FeeIf an order is cancelled after it reaches the production stage but before the shipment stage, there will be a $75 non-refundable fee charged.
Final Shipment Stage
$125 Non-Refundable FeeIf you cancel an order that has not yet shipped but has reached the final shipment stage, a non-refundable $125.00 service fee will be charged.
Orders can move through processing quickly. Once an order advances from pending into production or the final shipment stage, the applicable change or cancellation fees described above apply.
Order Change Fees
Typically, you have a short amount of time from when your order was placed to modify or make any changes you deem necessary without incurring any fees. You are free to make modifications as long as the order is still in a pending status and has not yet entered our production or outbound stages. If your order has already been queued for production or shipment stage your order is now beyond the point where it can be amended without fees. We strictly adhere to the following policy:
Order In Pending Stage
If you modify your order before it has been queued for production or shipment, there will be no service fee charged.
Order In Production Stage
There will be a $45 non-refundable fee for every change notification you make, whether requesting modification to the address, phone number, product(s), and quantity of the order or other. Once your change has been completed successfully, the non-refundable fee will be added to the order. You will not be charged if the change cannot be completed.
If at a later time you decide to make another change after the previous one, there will be an additional $45 non-refundable fee. If circumstances change and you must request an amendment to your order, be sure to make all changes at one time, to avoid multiple fees.
Order In Shipment Stage
The process of modifying an order already placed in outbound status involves the time of several departments. There will be a $75 non-refundable fee for every change notification you make, whether requesting modification to the address, phone number, product(s), and quantity of the order or other. Once your change has been completed successfully, the non-refundable fee will be added to the order. You will not be charged if the change cannot be completed.
Order Cancellation Fees
All orders are departmentally managed and processed for shipment as soon as they are placed. During the order fulfillment process we invest valuable manpower and time which cannot be reversed. Therefore, while we understand that orders occasionally need to be cancelled, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
Order In Pending Stage
If you cancel your order before it has been queued for production or shipment, there will be no service fee charged.Order In Production Stage
If an order is cancelled after it reaches the production stage but before the shipment stage, there will be a $75 non-refundable fee charged.Order In Shipment Stage
If you cancel an order that has not yet shipped but has reached the final shipment stage, a non-refundable $125.00 service fee will be charged.