You may browse Wrenchers.com without disclosing any personal information about yourself. In the event that we attempt to collect personally identifiable information, such as an e-mail address or phone number, you will be clearly informed and given the option to deny the request.
How Wrenchers.com Uses Your Personally Identifiable Information
We do not share your Personally Identifiable Information with anyone except certain service providers such as those used to facilitate the processing of orders or to update you on your order status.
We may also use information about you that we have collected from our Website to specifically gage, control and improve performance of our Website and to improve your experience with our products and services.
We collect limited analytical data tracking your use of the Wrenchers Website, but it is only used to improve your browsing experience. This information includes your IP addresses, browser type, internet service provider, referring / exit web pages, your computer’s operating system and the date / time stamp of your login. As always, none of this information is sold, traded or rented out.
We use this information to analyze trends, to administer the Website, to track your activity on the Website, and to gather statistical demographic information about our users.
Ownership of Information
BendPak Inc. is the sole owner of all user data collected by or in association with Wrenchers.com. BendPak Inc. keeps all user information, including any voluntarily divulged personally identifiable information, for the sole purpose of improving and promoting Wrenchers.com.
Customer Service Communications
Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries and to provide the services you request. We will communicate with you by email, live chat, mail, and/or telephone, in accordance with your wishes.
Surveys and Contests
From time to time, we may offer Wrenchers.com users the opportunity to participate in contests or surveys on our website. For you to participate, we will request Personally Identifiable Information from you to associate that information with your contest entry. Your participation in our surveys and contests is completely voluntary; however, if you decide not to disclose select Personally Identifiable Information, your participation may be impossible. This typically includes contact information and demographic information. This information is used typically to notify contest winners and award prizes, but may also be used for marketing purposes within the BendPak organization.
In the case of our voluntary surveys, we may use your anonymous information, such as IP address, as part of the survey response. This information may be combined with your Personally Identifiable Information for marketing purposes. Our surveys may be used to gather information to improve our Website and may be used to offer you additional products and / or services.
We may use a third-party service provider to conduct these surveys or contests. Such companies will be prohibited from using your Personally Identifiable Information for any other purpose. We will not share the Personally Identifiable Information you provide through a contest or survey with anyone unless we give you prior notice and a choice to opt out.
Special Offers and Updates
We will occasionally send you information on products, services, special deals and promotions, but only if you voluntarily sign up to receive such communications.
On rare occasions we will send you announcements that are related to service on our Website. For instance, if any of our services will be suspended for maintenance, we might send you an email communication informing you of the outage.
We may use a third-party shipping company to fulfill orders. We may also use a credit card processing company to bill you for the goods and services you request. All reasonable measures are taken to ensure that your Personally Identifiable Information is never retained, shared, stored or otherwise improperly used.
We may use other third party companies to administer our contests and surveys, send mail to our users, process rebates, process other special offers or perform similar services for our company in relation to our Website.
We will provide these third parties only the minimal amount of information they need to perform their service to our Website and user community. All third parties associated with our Website are prohibited from using your personally identifiable information for any other purpose than that for which it was originally disclosed.
Legally Required Disclosures
We reserve the right to disclose your personally identifiable information as required by law, such as when we receive a subpoena or other court order to do so. We may also disclose your information to legal authorities if we believe that disclosure is necessary to protect our rights.
Information Sharing and Disclosure
Except as explained in this policy, we do not share or sell your Personally Identifiable Information with other companies.
Choice to Opt Out of Information-Sharing
You may opt out of having your Personally Identifiable Information used for certain purposes when we request it. You may change your opt out selection at any time by following the instructions included in each email or by e-mailing us at firstname.lastname@example.org.
Links to Other Websites
Our Website contains links to other sites that are not owned or controlled by Wrenchers or BendPak. Please be aware that we at Wrenchers are not responsible for the privacy practices of other websites.
Our Security Policy
The security of your personal information is important to us. Our security policy provides rules and technical measures to protect your Personally Identifiable Information from unauthorized access, improper use, improper disclosure, unauthorized modification, unlawful destruction and accidental loss. Our Website keeps all Personally Identifiable Information stored securely behind a firewall. When you enter sensitive information (such as a credit card number) on our registration and order forms, we encrypt that information using secure Socket Layer Technology (SSL) or the newer Transport Layer Security (TLS). You will know SSL or TLS is enabled if you see a padlock on the task bar in Windows or near the window minimize and maximize buttons on a Mac.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. This includes conforming to the PCI industry security standard for protecting financial information. However, keep in mind that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Website, you can send email us at email@example.com.
In the event Wrenchers or BendPak Inc. goes through a business transition, such as a merger, is acquired by another company or sells off a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via a prominent notice on our Website for 30 days of any such change in ownership or change in control of your personal information.
If You Think Your Privacy Has Been Violated
In the event you believe your privacy has been violated by our Website, you may contact us at:
5240 Willis Road
Theodore, AL 36582 USA