OUR STORY
25 years and still growing
Almost three decades ago, with the basic idea of giving mechanics and do-it-yourselfers a one-stop-shop for their tools and equipment needs, our original distribution company called Garage Equipment Supply™, the predecessor to Wrenchers, was formed.
Being able to save on heavy tools and equipment with quick and efficient delivery and free nationwide shipping was popular from the start. Our first Garage Equipment Supply catalog that featured primarily lifting products and a handful of specialty tools was mailed in 1996. Not long after, our customers were asking where they could find wheel service equipment and fluid service tools, frame machines and more. We quickly responded by expanding into tire changers and wheel balancers, alignment and front-end tools in addition to parts cleaners, tool storage and bench systems. This led us into serving every facet of the vehicle maintenance marketplace and within a few years, we were serving over 350,000 businesses nationwide.
Wrenchers is born
Garage Equipment Supply had experienced tremendous growth in the early years while consistently developing efficiencies in order processing and customer service. With a strong focus on cost cutting measures in distribution and transportation, we introduced some of the most forward-thinking order processing technologies in the industry. Because of this, we were able to pass on these savings to our customers which quickly catapulted our sales faster than we could have ever imagined. Customers wanted convenience and value and we were happy to give it.
As part of an extensive rebranding effort in response to accelerated growth and a renewal to our corporate vision, we thought it time to embrace a new name and brand identity which better reflects who we have become and our vision for the future. Our new name Wrenchers, is effective immediately and kicks off our 25th year in business. The former name Garage Equipment Supply will be officially retired.
At the same time of our rebranding, we also relocated our corporate office and distribution center to a larger facility in Theodore, Alabama. This new expansive distribution center specially designed for Wrenchers also houses senior sales and marketing management and is home to our renowned programming and product engineering groups.
The Answer to All Your Service Needs
Over the years, we have developed a skill for selecting the right products and offering them to our customers in a way that makes it easier to shop. Our website, catalog and friendly order desk makes it easy to find what you’re looking for fast. In recent years we have further expanded our product offering to appeal to the growing DIY market for home/hobby enthusiasts. Our approach is still the same; sort through all the available products and handpick the best – the best variety and the best brands. Doing so saves our customers time and money. We now offer over 12,000 different items which are all available on-line or in our master product catalog, and if we don’t have it, we’ll do our best to find it for you.
Our people are key to great service
Wrenchers continues to grow, thanks to our hard-working, dedicated and experienced employees, who understand the products, how they’re used, and what to expect from them. They are friendly and knowledgeable and make your ordering experience fast, accurate and memorable. Whether you order by phone or through our web site, every order is shipped with great care and speed.
Each of our strategically placed shipping centers stock thousands of the most popular, top-selling products and have access to over 50,000 special-order SKU’s from specialty hand tools to heavy duty shop equipment. Wrenchers can deliver products quicker than any other warehouse distributor, reaching 98% of the United States with FREE- SHIPPING via LTL trucking, flatbed service or FedEx within one to five days from the time the order is placed. All orders placed with Wrenchers before 3 PM are usually shipped the same day.
Call center specialists
Personable, efficient and responsive, our call center specialists are the best in the business. All team members are fully trained for both inbound and outbound customer support and able to provide specialized service to our customers. Our specialists have extensive inbound experience and knowledge in call center environments, and manage both business-to-business and business-to-consumer markets.
With two call center facilities and over 40 workstations, we have the capacity to handle nearly one million calls each year. This capacity and expertise provides our customers with the best of all worlds; superior quality, experience and hands-on service coupled with the advanced technical capabilities of a state-of-the-art call center.